Guided tour of the Royal Palace of Madrid in a Premium Group

Included

1. Royal Palace of Madrid entrance
2. Official accredited guide
3. Individual audio system (if necessary)

Duration

• The tour duration is approximately 2 hours.

Groups

• Small groups consist of approximately 8 people plus the guide.
• The tour will be conducted in a single language, selected at the time of purchase, and it will not be possible to change it under any circumstances.
• For logistical reasons, availability, or other circumstances, the schedule may vary, and you will be notified of this in advance. If this occurs, the client may either accept the change or cancel the booking and receive a 100% refund, which will terminate this contract. If accepted, the initial terms of the contract will apply again.

Important Notes

• The digital voucher is valid but does not replace your entry ticket.
• Please arrive at the meeting point 15 minutes before the start of the tour.
• All participants, regardless of age, must have a reserved ticket; otherwise, they will not be allowed entry.
• Liquids or food are not allowed inside the monument.
• No special clothing is required.
• The tour is not fully adapted for people with mobility restrictions, so it may not be suitable for individuals with mobility issues, and we do not recommend it in some cases. The monument itself is not adapted for wheelchairs, crutches, or other mobility aids.
• Due to the age of the buildings, strollers are not allowed on this tour. We recommend that parents use a baby carrier during the visit.
• The tour will be conducted in a single language, selected at the time of purchase, and it will not be possible to change it under any circumstances.

Meeting Point

• Google Maps: Pl. de Isabel II, Centro, 28013 Madrid, Spain.
• Meet outside the “Ópera” metro station, in Plaza de Isabel II (commonly known as “Plaza de Ópera”). Do not go directly to the Royal Palace.
• Once at the location, look for a red flag with the text “4U”.
• Once your group has gathered, your guide will give an introductory presentation while walking through Plaza de Oriente before reaching the Royal Palace.

Cancellation Policies

The cancellation policies to consider, with no exceptions of any kind, are:

1. 100% refund or free rescheduling if the cancellation is made up to 30 days before the tour.
2. No refund or rescheduling if canceled 30 days or less before the tour and up to the start time of the visit.
3. No refund for no-shows or late arrivals.
4. Cancellations or modifications can be made in case of a health alert affecting the closure of the monument.

There are no exceptional situations to apply to the cancellation conditions that modify the criteria for cancellation and refund indicated in these points.

To request a total or partial cancellation in accordance with these cancellation policies, you must send an email to customerservice@nhue.es, and the cancellation and refund will proceed according to the date of receipt of said email as the reference date.

1. VERY IMPORTANT: WAITLIST INCLUSION REQUESTIf you have made a reservation in an ON HOLD/WAITLIST status, please consider the following conditions:
   1. If you notice that your visit is unavailable and marked as sold out, you can click on the ‘Notify me’ option. This way, you can sign up for the waitlist for free. Once there is availability, you will receive a notification via message or email. Through the link provided in that message, you can purchase the tickets as usual.
   2. If you are no longer interested in the visit on the waitlist, simply ignore our message. If you wish to cancel your waitlist registration, you must send an email to customerservice@nhue.es, indicating your name and surname as the reservation holder and requesting cancellation.
   3. Please note that signing up for the waitlist does not guarantee entry, as it is subject to availability at the time.
   4. Once the visit date has passed, you will automatically be removed from the waitlist to avoid future communications related to this reservation.

   Please note that this is a free monitoring service that does not guarantee ticket availability as it depends on existing availability. Additionally, this service does not imply any obligation on the part of Nhue Concierge. If availability arises, you will be responsible for making the purchase directly from the link provided, as you are aware that the requested tickets are not available at the time of the request and therefore, nothing can be guaranteed at that moment.

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Guided Tour of the Royal Palace of Madrid

Would you like to explore the majesty of the Royal Palace of Madrid and learn about its fascinating history? Join a guided tour that will take you through the impressive halls, royal gardens, and artistic collections housed in this iconic monument. During the tour, an official guide will accompany you to show you the most notable corners of this palace, which has been the official residence of the kings of Spain.

Throughout the visit, you will stroll through the majestic rooms, decorated with luxury and detail, admire masterpieces by great artists, and uncover the secrets of Spanish monarchy history. Additionally, you will enjoy the gardens and spectacular views of Campo del Moro and the city of Madrid.

Get ready for an unforgettable tour that combines art, history, and royal splendor!