Alhambra guided tours. Nasrid Palace

Included

1. Complete Alhambra entrance ticket.
2. Official accredited guide.
3. Individual audio system (if necessary).
4. Walking tour through Albaicín and Sacromonte.

Duration

• The total duration of the visit is approximately 5-6 hours (3 hours Alhambra + 2-3 hours historic neighborhoods)

Groups

• Small groups are approximately 20 people plus the guide. This is not fixed and could be larger or smaller depending on logistics or exceptional circumstances that prevent us from doing so. In no case will they exceed 30 people + guide.
• The visit will be conducted in a single language, the one selected when making the purchase, and it will not be possible to modify this under any circumstances.
• For logistical reasons, availability or other circumstances, the schedule could vary, notifying you in advance of this circumstance. If this were to occur, the customer may accept or cancel and receive a 100% refund, voiding this contract. If accepted, the initial contracting conditions will be accepted again.

Important notes

• It is essential to provide name, surname and ID/Passport when making the reservation. You can also send your details to customerservice@nhue.es.
• On the day of the visit you must carry the original identity document that you provided when making the reservation.
• The digital voucher is valid. It does not replace your identity document and is not an entrance ticket.
• Presentation at the meeting point 15 min. before the tour begins
• All participants, regardless of age, must have an entrance reservation; otherwise, they will not be allowed access.
• No liquids or food can be brought inside the monument.
• No special clothing is required.
• The tour is not fully adapted for people with mobility restrictions, so it may not be particularly suitable routes for people with mobility problems and we do not recommend it, in some cases. Since the monument itself is not adapted for wheelchairs, people with crutches or other types of mobility aids.
• Due to the age of the buildings, strollers are not allowed for this tour. We recommend parents bring a baby carrier during the visit.
• The walking tour through Albaicín and Sacromonte involves steep cobblestone streets and uneven surfaces. Comfortable walking shoes are highly recommended.

Meeting point

• Google Maps: Paseo del Generalife 1F, 18009 Granada

Cancellation policies

Based on the official regulations published in the BOJA by the Patronato de la Alhambra y el Generalife, implemented on 1/5/2020, once tickets are issued they cannot be cancelled, modified or rescheduled.

As a consequence of this regulation, the cancellation policies to be taken into account, without exceptions of any kind are:

1. If the cancellation is made between the day of booking and up to 45 days before the tour, the costs will be €39 per adult.
2. No refund if cancelled 45 days or less before the tour and up to the start time of the visit.
3. It is non-refundable to not show up for the visit, arrive late or not bring the original passport or ID with which the reservation was made
4. Cancellations or modifications may be made in case of health alert that affects the closure of the monument

There are no exceptional situations to apply in the cancellation conditions that modify the cancellation and refund criteria indicated in these points.

To request total or partial cancellation in accordance with these cancellation policies you must send an email to customerservice@nhue.es and we will proceed to cancel and refund according to the date of receipt of said email, as reference date.

VERY IMPORTANT: REQUEST FOR INCLUSION ON WAITING LIST

If you have made a reservation in ON HOLD/ ON WAITING LIST status you must take into account the following conditions:

1. If when searching for your visit you observe that there is no availability and it appears as sold out, you can click on the ‘Notify me’ option. In this way, you can sign up for the waiting list for free. Once we go to the list and there is availability, you will receive a notice by message or email. Through the link provided in said message, you can purchase the tickets normally.
2. If you are no longer interested in the visit that is on the waiting list, simply ignore our message. If you want to cancel your registration on the waiting list, you must send an email to customerservice@nhue.es indicating that you want to leave the waiting list, along with your name and surname as holder and the cancellation request.
3. It is important to note that signing up for the waiting list does not guarantee entry, as it is subject to availability at the time.
4. Once the visit date has passed, you will be automatically removed from the waiting list to avoid future communications related to this reservation.

Please note that this is a monitoring service at no cost to you, which does not guarantee obtaining the ticket as it depends on availability. Furthermore, this service does not imply any obligation on the part of Nhue Concierge. In case there is availability, it will be you who must make the purchase directly from the link that will be provided to you, since you are aware that we do not have the requested tickets at the time of making the request and therefore, at that time we cannot guarantee anything.

Reviews

Alhambra Small Group Tour