{"id":6999,"date":"2026-07-17T09:42:28","date_gmt":"2026-07-17T07:42:28","guid":{"rendered":"https:\/\/www.guidedtour-spain.com\/formulaire-de-reclamations-et-plaintes\/"},"modified":"2026-07-17T09:42:28","modified_gmt":"2026-07-17T07:42:28","slug":"formulaire-de-reclamations-et-plaintes","status":"publish","type":"page","link":"https:\/\/www.guidedtour-spain.com\/fr\/formulaire-de-reclamations-et-plaintes\/","title":{"rendered":"Formulaire de R\u00e9clamations et Plaintes"},"content":{"rendered":"<h2 style=\"text-align: center;\">Soumettre un Formulaire de R\u00e9clamations et Plaintes<\/h2>\n<h2 style=\"text-align: center;\">(Syst\u00e8me HOJ@ \u2013 Gouvernement R\u00e9gional d\u2019Andalousie)<\/h2>\n<p>Si vous souhaitez soumettre un formulaire de r\u00e9clamations et plaintes concernant notre entreprise, vous pouvez le faire via le syst\u00e8me <strong>HOJ@<\/strong>, la plateforme officielle du Gouvernement R\u00e9gional d\u2019Andalousie pour g\u00e9rer les r\u00e9clamations des consommateurs en ligne.<\/p>\n<p>Gr\u00e2ce \u00e0 HOJ@, vous pouvez :<\/p>\n<ul role=\"list\">\n<li>Identifier l\u2019entreprise et envoyer votre r\u00e9clamation en ligne.<\/li>\n<li>Joindre des informations ou documents pertinents.<\/li>\n<li>Recevoir la r\u00e9ponse de l\u2019entreprise dans le d\u00e9lai l\u00e9gal \u00e9tabli.<\/li>\n<li>Transmettre la r\u00e9clamation \u00e0 l\u2019Administration de la Consommation si vous n\u2019\u00eates pas satisfait de la r\u00e9ponse.<\/li>\n<\/ul>\n<p>Pour utiliser le service, il vous suffit de cr\u00e9er votre profil utilisateur HOJ@, d\u2019installer l\u2019application mobile et de suivre les \u00e9tapes indiqu\u00e9es par la plateforme.<\/p>\n<p>Pour utiliser le service, vous pouvez acc\u00e9der ici :<\/p>\n<p><strong>Syst\u00e8me HOJ@ Citoyennet\u00e9 : <\/strong><a href=\"https:\/\/www.juntadeandalucia.es\/salud\/hoja\/login\/ciudadania\" target=\"_blank\" rel=\"noopener\">https:\/\/www.juntadeandalucia.es\/salud\/hoja\/login\/ciudadania<\/a><\/p>\n<p>Et si vous avez des questions, utilisez le lien suivant :<\/p>\n<p><strong>HOJ@ Foire aux Questions : <\/strong><a title=\"www.juntadeandalucia.es\" href=\"https:\/\/www.juntadeandalucia.es\/salud\/hoja\/preguntasfrecuentes\" target=\"_blank\" rel=\"noopener\" aria-label=\"https:\/\/www.juntadeandalucia.es\/salud\/hoja\/preguntasfrecuentes, esto le llevar\u00e1 a www.juntadeandalucia.es\">https:\/\/www.juntadeandalucia.es\/salud\/hoja\/preguntasfrecuentes<\/a><\/p>\n<p>Pour soumettre un formulaire de r\u00e9clamations et plaintes \u00e0 <strong>Nhue Concierge<\/strong>, scannez le code QR :<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-6978 aligncenter\" src=\"https:\/\/www.guidedtour-spain.com\/wp-content\/uploads\/2026\/07\/Codigo-qr-de-NHUE-CONCIERGE.png\" alt=\"\" width=\"209\" height=\"209\" srcset=\"https:\/\/www.guidedtour-spain.com\/wp-content\/uploads\/2026\/07\/Codigo-qr-de-NHUE-CONCIERGE.png 250w, https:\/\/www.guidedtour-spain.com\/wp-content\/uploads\/2026\/07\/Codigo-qr-de-NHUE-CONCIERGE-150x150.png 150w, https:\/\/www.guidedtour-spain.com\/wp-content\/uploads\/2026\/07\/Codigo-qr-de-NHUE-CONCIERGE-120x120.png 120w\" sizes=\"auto, (max-width: 209px) 100vw, 209px\" \/><\/p>\n<h6><i>*Le code QR ne fonctionnera que si vous avez install\u00e9 l\u2019application mobile HOJ@.<\/i><\/h6>\n<p>Si vous ne pouvez pas scanner le code, acc\u00e9dez via l\u2019URL suivante : <a href=\"https:\/\/www.juntadeandalucia.es\/salud\/hoja\/applinks\/empresa\/12644\" target=\"_blank\" rel=\"noopener\">https:\/\/www.juntadeandalucia.es\/salud\/hoja\/applinks\/empresa\/12644<\/a><\/p>\n<h6><i>*L\u2019application mobile HOJ@ ainsi que le site web associ\u00e9 au m\u00eame service sont la propri\u00e9t\u00e9 et sous la responsabilit\u00e9 du Gouvernement R\u00e9gional d\u2019Andalousie.<\/i><\/h6>\n","protected":false},"excerpt":{"rendered":"<p>Soumettre un Formulaire de R\u00e9clamations et Plaintes (Syst\u00e8me HOJ@ \u2013 Gouvernement R\u00e9gional d\u2019Andalousie) Si vous souhaitez soumettre un formulaire de [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_joinchat":[],"footnotes":""},"class_list":["post-6999","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Formulaire de R\u00e9clamations et Plaintes | Nhue<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.guidedtour-spain.com\/fr\/formulaire-de-reclamations-et-plaintes\/\" \/>\n<meta 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