{"id":6977,"date":"2026-07-17T09:42:28","date_gmt":"2026-07-17T07:42:28","guid":{"rendered":"https:\/\/www.guidedtour-spain.com\/?page_id=6977"},"modified":"2026-07-20T13:38:08","modified_gmt":"2026-07-20T11:38:08","slug":"hoja-de-quejas-y-reclamaciones","status":"publish","type":"page","link":"https:\/\/www.guidedtour-spain.com\/es\/hoja-de-quejas-y-reclamaciones\/","title":{"rendered":"Hoja de Quejas y Reclamaciones"},"content":{"rendered":"<h2 style=\"text-align: center;\">Presentar una Hoja de Quejas y Reclamaciones<\/h2>\n<h2 style=\"text-align: center;\">(Sistema HOJ@ \u2013 Junta de Andaluc\u00eda)<\/h2>\n<p>Si deseas presentar una hoja de quejas y reclamaciones sobre nuestra empresa, puedes hacerlo a trav\u00e9s del sistema <strong>HOJ@<\/strong>, la plataforma oficial de la Junta de Andaluc\u00eda para gestionar reclamaciones de consumo de forma telem\u00e1tica.<\/p>\n<p>A trav\u00e9s de HOJ@ podr\u00e1s:<\/p>\n<ul role=\"list\">\n<li>Identificar a la empresa y enviar tu reclamaci\u00f3n online.<\/li>\n<li>Adjuntar informaci\u00f3n o documentaci\u00f3n relacionada.<\/li>\n<li>Recibir la respuesta de la empresa dentro del plazo legal establecido.<\/li>\n<li>Remitir la reclamaci\u00f3n a la Administraci\u00f3n de Consumo si no quedas satisfecho con la respuesta.<\/li>\n<\/ul>\n<p>Para utilizar el servicio solo necesitas crear tu perfil de usuario en HOJ@, instalar la APP m\u00f3vil y seguir los pasos que indica la plataforma.<\/p>\n<p>Para utilizar el servicio puedes acceder aqu\u00ed:<\/p>\n<p><strong>Sistema HOJ@ Ciudadan\u00eda: <\/strong><a href=\"https:\/\/www.juntadeandalucia.es\/salud\/hoja\/login\/ciudadania\" target=\"_blank\" rel=\"noopener\">https:\/\/www.juntadeandalucia.es\/salud\/hoja\/login\/ciudadania<\/a><\/p>\n<p>Y si tienes alguna duda usa el siguiente enlace:<\/p>\n<p><strong>Sistema HOJ@ Preguntas Frecuentes:\u00a0\u00a0<\/strong><a title=\"www.juntadeandalucia.es\" href=\"https:\/\/www.juntadeandalucia.es\/salud\/hoja\/preguntasfrecuentes\" target=\"_blank\" rel=\"noopener\" aria-label=\"https:\/\/www.juntadeandalucia.es\/salud\/hoja\/preguntasfrecuentes, esto le llevar\u00e1 a www.juntadeandalucia.es\">https:\/\/www.juntadeandalucia.es\/salud\/hoja\/preguntasfrecuentes<\/a><\/p>\n<p>Para presentar una hoja de reclamaciones a <strong>Nhue Concierge<\/strong>, escanea el c\u00f3digo QR:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-6978 aligncenter\" src=\"https:\/\/www.guidedtour-spain.com\/wp-content\/uploads\/2026\/07\/Codigo-qr-de-NHUE-CONCIERGE.png\" alt=\"\" width=\"209\" height=\"209\" srcset=\"https:\/\/www.guidedtour-spain.com\/wp-content\/uploads\/2026\/07\/Codigo-qr-de-NHUE-CONCIERGE.png 250w, https:\/\/www.guidedtour-spain.com\/wp-content\/uploads\/2026\/07\/Codigo-qr-de-NHUE-CONCIERGE-150x150.png 150w, https:\/\/www.guidedtour-spain.com\/wp-content\/uploads\/2026\/07\/Codigo-qr-de-NHUE-CONCIERGE-120x120.png 120w\" sizes=\"auto, (max-width: 209px) 100vw, 209px\" \/><\/p>\n<h6><i>*El c\u00f3digo QR solo funcionar\u00e1 si tienes la aplicaci\u00f3n m\u00f3vil de hoj@<\/i><\/h6>\n<p>Si no puedes escanear al c\u00f3digo, accede mediante la siguiente URL: <a href=\"https:\/\/www.juntadeandalucia.es\/salud\/hoja\/applinks\/empresa\/12644\" target=\"_blank\" rel=\"noopener\">https:\/\/www.juntadeandalucia.es\/salud\/hoja\/applinks\/empresa\/12644<\/a><\/p>\n<h6><i>*Tanto la aplicaci\u00f3n m\u00f3vil de hoj@ como el sitio web asociado al mismo servicio o gesti\u00f3n son propiedad y responsabilidad de La Junta de Andaluc\u00eda.<\/i><\/h6>\n","protected":false},"excerpt":{"rendered":"<p>Presentar una Hoja de Quejas y Reclamaciones (Sistema HOJ@ \u2013 Junta de Andaluc\u00eda) Si deseas presentar una hoja de quejas [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_joinchat":[],"footnotes":""},"class_list":["post-6977","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Hoja de Quejas y Reclamaciones | Nhue<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.guidedtour-spain.com\/es\/hoja-de-quejas-y-reclamaciones\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hoja de Quejas y Reclamaciones | Nhue\" \/>\n<meta property=\"og:description\" content=\"Presentar una Hoja de Quejas y Reclamaciones (Sistema 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