Credit card payments in favor of Nhue Concierge S.L. are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as NHUE on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.
Please send an e-mail to firstname.lastname@example.org for all inquiries regarding your credit card payments and chargebacks.
1. Acceptance of reservations
Nhue Concierge SL only accepts reservations from people with full capacity to act and with full legal capacity. Legal persons have to act for a duly authorized person.
2. A truthful information
The information provided in the Nhue Concierge booking platform must be true. Nhue Concierge or the provider reserves the right to cancel reservations when incorrect information has been provided. In this case, the price paid can not be returned.
3. Arrival to the place, and compliance with the rules
You are responsible for arriving on time at the meeting point. Once the visit has begun, you will not be able to join the group. If you arrive at the activity booked from abroad, you are personally responsible for the necessary travel documents (passport, etc.), compliance with health regulations, etc.
4. Conditions of Participation
You are personally responsible for compliance with the conditions of participation. Nhue Concierge and the provider reserves the right to exclude participants, who do not meet these conditions, from the activity. In this case, the price paid can not be returned.
Your credit card will be charged when making the reservation. If Nhue Concierge or the provider does not accept your reservation, the amount charged will be reimbursed.
6. Waiver of Right of withdrawal
In the event that the law applicable to the contract between the user and the provider grants a right of revocation in favor of you, you waive that right, to the extent permitted by law.
7. Personal liability for insurance
The insurance is not included in the price. You are personally responsible for sufficient insurance coverage. The magnitude of the insurance needs depends on the reserved activity.
8. Unpaid services
If you do not pay for the reserved service or revoke the payment, your claim to service benefits will be ignored. This will be considered as a cancellation and cancellation charges
9. Cancellation policy
If you cancel the activity, we advise the client to carefully read the reservation information and the confirmation voucher. If there is no cancellation policy indicated on the voucher or reservation, the following cancellation fees will apply:
-Up to 7 days before starting the activity: full refund
-7 to 0 days before starting the activity or if you do not show up: there is no refund. The refund will be made to the same card number or account number with which the payment was made
10. Documentation and identification
During the visit you must keep the ticket. If you lose the ticket you will not be able to continue the visit.
It is REQUIRED to take your documentation (ID / Passport) the day of the visit. The staff of the Alhambra can request it and in case of not agreeing with the ticket data deny access to the monument.
11. Personal information
VERY IMPORTANT INFORMATION:
Nhue Concierge SL, is responsible for the treatment of personal data that the user provides and therefore informs you:
a) Rights that assist the User: to withdraw the consent at any time. Right to object and to the portability of personal data. Right of access, rectification and deletion of your data and the limitation or opposition to your treatment.
You can exercise these rights by sending an email or postal mail, both with a photocopy of the owner's ID, incorporated or attached:
-Mail Address: Plaza de San Agustín, 3 Building Casa Zayas, 3, office Z0.5, 18001 Granada.
- Electronic address: email@example.com
b) Right to file a claim with the Control Authority if it has not obtained satisfaction in the exercise of its rights, in this case, before the Spanish Agency for data protection http://www.agpd.es