{"id":6998,"date":"2026-07-17T09:42:28","date_gmt":"2026-07-17T07:42:28","guid":{"rendered":"https:\/\/www.guidedtour-spain.com\/complaints-and-claims-form\/"},"modified":"2026-07-17T09:42:28","modified_gmt":"2026-07-17T07:42:28","slug":"complaints-and-claims-form","status":"publish","type":"page","link":"https:\/\/www.guidedtour-spain.com\/en\/complaints-and-claims-form\/","title":{"rendered":"Complaints and Claims Form"},"content":{"rendered":"<h2 style=\"text-align: center;\">Submit a Complaints and Claims Form<\/h2>\n<h2 style=\"text-align: center;\">(HOJ@ System \u2013 Regional Government of Andalusia)<\/h2>\n<p>If you wish to submit a complaints and claims form regarding our company, you can do so through the <strong>HOJ@<\/strong> system, the official platform of the Regional Government of Andalusia for managing consumer claims online.<\/p>\n<p>Through HOJ@ you can:<\/p>\n<ul role=\"list\">\n<li>Identify the company and submit your claim online.<\/li>\n<li>Attach related information or documentation.<\/li>\n<li>Receive the company\u2019s response within the legally established timeframe.<\/li>\n<li>Forward the claim to the Consumer Administration if you are not satisfied with the response.<\/li>\n<\/ul>\n<p>To use the service, you only need to create your HOJ@ user profile, install the mobile app, and follow the steps indicated by the platform.<\/p>\n<p>To use the service, you can access it here:<\/p>\n<p><strong>HOJ@ Citizen System: <\/strong><a href=\"https:\/\/www.juntadeandalucia.es\/salud\/hoja\/login\/ciudadania\" target=\"_blank\" rel=\"noopener\">https:\/\/www.juntadeandalucia.es\/salud\/hoja\/login\/ciudadania<\/a><\/p>\n<p>And if you have any questions, use the following link:<\/p>\n<p><strong>HOJ@ Frequently Asked Questions: <\/strong><a title=\"www.juntadeandalucia.es\" href=\"https:\/\/www.juntadeandalucia.es\/salud\/hoja\/preguntasfrecuentes\" target=\"_blank\" rel=\"noopener\" aria-label=\"https:\/\/www.juntadeandalucia.es\/salud\/hoja\/preguntasfrecuentes, esto le llevar\u00e1 a www.juntadeandalucia.es\">https:\/\/www.juntadeandalucia.es\/salud\/hoja\/preguntasfrecuentes<\/a><\/p>\n<p>To submit a complaints and claims form to <strong>Nhue Concierge<\/strong>, scan the QR code:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-6978 aligncenter\" src=\"https:\/\/www.guidedtour-spain.com\/wp-content\/uploads\/2026\/07\/Codigo-qr-de-NHUE-CONCIERGE.png\" alt=\"\" width=\"209\" height=\"209\" srcset=\"https:\/\/www.guidedtour-spain.com\/wp-content\/uploads\/2026\/07\/Codigo-qr-de-NHUE-CONCIERGE.png 250w, https:\/\/www.guidedtour-spain.com\/wp-content\/uploads\/2026\/07\/Codigo-qr-de-NHUE-CONCIERGE-150x150.png 150w, https:\/\/www.guidedtour-spain.com\/wp-content\/uploads\/2026\/07\/Codigo-qr-de-NHUE-CONCIERGE-120x120.png 120w\" sizes=\"auto, (max-width: 209px) 100vw, 209px\" \/><\/p>\n<h6><i>*The QR code will only work if you have the HOJ@ mobile application installed.<\/i><\/h6>\n<p>If you cannot scan the code, access it through the following URL: <a href=\"https:\/\/www.juntadeandalucia.es\/salud\/hoja\/applinks\/empresa\/12644\" target=\"_blank\" rel=\"noopener\">https:\/\/www.juntadeandalucia.es\/salud\/hoja\/applinks\/empresa\/12644<\/a><\/p>\n<h6><i>*Both the HOJ@ mobile application and the associated website are owned and managed by the Regional Government of Andalusia.<\/i><\/h6>\n","protected":false},"excerpt":{"rendered":"<p>Submit a Complaints and Claims Form (HOJ@ System \u2013 Regional Government of Andalusia) If you wish to submit a complaints [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_joinchat":[],"footnotes":""},"class_list":["post-6998","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - 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