Allgemeine Geschäftsbedingungen

Please note that credit card payments for Nhue Concierge S.L. are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland (“TREKKSOFT”). Therefore, TREKKSOFT will appear as NHUE on your credit card statement for the payment of this booking. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an e-mail to for all inquiries regarding your credit card payments and chargebacks.

In compliance with Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE), we inform you that is an Internet domain linked to Nhue Concierge S.L., C.I.F. B18966085, registered in the Reg. Mercantil Granada, Volume: 1427 Folio: 138 Page: GR-39914. General conditions of contract between Nhue and the user AND Privacy policy:


1. Acceptance of reservations
Nhue Concierge SL only accepts reservations from people with full capacity to act and with full legal capacity. Legal persons have to act for a duly authorized person.

2. A truthful information
The information provided in the Nhue Concierge booking platform must be true. Nhue Concierge or the provider reserves the right to cancel reservations when incorrect information has been provided. In this case, the price paid can not be returned.

3. Arrival to the place, and compliance with the rules
You are responsible for arriving on time at the meeting point. Once the visit has begun, you will not be able to join the group. If you arrive at the activity booked from abroad, you are personally responsible for the necessary travel documents (passport, etc.), compliance with health regulations, etc.

4. Conditions of Participation
You are personally responsible for compliance with the conditions of participation. Nhue Concierge and the provider reserves the right to exclude participants, who do not meet these conditions, from the activity. In this case, the price paid can not be returned.

5. Payment
Your credit card will be charged when making the reservation. If Nhue Concierge or the provider does not accept your reservation, the amount charged will be reimbursed.

6. Waiver of Right of withdrawal
In the event that the law applicable to the contract between the user and the provider grants a right of revocation in favor of you, you waive that right, to the extent permitted by law.

7. Personal liability for insurance
The insurance is not included in the price. You are personally responsible for sufficient insurance coverage. The magnitude of the insurance needs depends on the reserved activity.

8. Unpaid services
If you do not pay for the reserved service or revoke the payment, your claim to service benefits will be ignored. This will be considered as a cancellation and cancellation charges

9. Cancellation policy

If you cancel the activity, we advise the client to read the reservation information and the confirmation voucher carefully.

In the event that there is no specific cancellation policy for the specific product or service, the product or service will be non-cancelable or modifiable and therefore non-refundable.

If there were particular conditions in the service or product, these would be applicable, exceeding in status the general cancellation policy indicated here.


10. Documentation and identification

During the visit you must keep the ticket. If you lose the ticket you will not be able to continue the visit.

It is REQUIRED to take your documentation (ID / Passport) the day of the visit. The staff of the Alhambra can request it and in case of not agreeing with the ticket data deny access to the monument.


11. Personal information

According to our privacy policy, depending on the service contracted, your personal data may be transferred to other collaborating companies


We highly recommend to arrive to the meeting point at least 15 minutes before the starting time. If you are late, you won't be able to join the group.


Nhue Concierge SL, is responsible for the treatment of personal data that the user provides and therefore informs you:

a) Rights that assist the User: to withdraw the consent at any time. Right to object and to the portability of personal data. Right of access, rectification and deletion of your data and the limitation or opposition to your treatment.
You can exercise these rights by sending an email or postal mail, both with a photocopy of the owner's ID, incorporated or attached:
-Mail Address: Plaza de San Agustín, 3 Building Casa Zayas, 3, office Z0.5, 18001 Granada.
- Electronic address:
b) Right to file a claim with the Control Authority if it has not obtained satisfaction in the exercise of its rights, in this case, before the Spanish Agency for data protection